Privacy Policy

1. Who We Are

LI ToolBox operates litoolbox.com, an online directory connecting Long Island homeowners with local service Pros. This policy explains what personal information we collect, how we use it, who we share it with, and your rights.

2. Information We Collect

Information you provide

• Account registration: name, email, hashed password, phone, role.
• Pro profile: business name, trade, description, location, license number, insurance status, social links, avatar, portfolio.
• Homeowner submissions: service request details, photos, contact preferences.
• Reviews and messages you post.
• Payment details (Pros): collected directly by Stripe — we never see your full card number.
• Verification documents you upload for review.

Information collected automatically

• Usage data: pages visited, searches, time on site.
• Device data: IP address, browser, OS.
• Cookies (see below).
• Location: only when you explicitly request "Use my location".

3. How We Use Your Information

To operate the Service, facilitate connections, send transactional and marketing emails (you can opt out of the latter), improve the product, prevent fraud, and comply with legal requirements.

4. Who We Share With

We share only with: other users you contact, service providers (Stripe, email, hosting, analytics — under confidentiality), law enforcement when required, and in the event of a business transfer. We do not sell personal data.

5. Data Retention

• Account data: until deleted, plus 30 days in backups.
• Transactional records: up to 7 years for legal/tax compliance.
• Reviews: retained as long as the Pro is listed; anonymized if the homeowner deletes their account.
• Analytics: up to 180 days.
• Verification documents: until expiration or 90 days post-account-close.

6. Your Rights & Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, and port your data, and to opt out of marketing. Exercise them through your privacy dashboard or by emailing privacy@litoolbox.com.

7. Cookies & Tracking

We use strictly-necessary cookies (login, CSRF, feature toggles), preference cookies (view mode, dismissed banners), and first-party analytics. No third-party cross-site tracking.

8. Security

We use commercially reasonable safeguards: HTTPS, hashed passwords, access controls. No system is 100% secure.

9. Children's Privacy

The Service is not directed to children under 13 and we do not knowingly collect personal information from them.

10. Changes to This Policy

We may update this policy and may require re-acceptance of material changes before you continue using the Service.

11. Contact

Privacy questions: privacy@litoolbox.com. General questions: support@litoolbox.com.

Archived versions available on request. Questions? Contact us.